Troubleshooting
Why do I see more than 1 hour in my bar graph?
There are a couple causes as to why your bar graph may visually show more than 1 hour in a 1 hour period time frame. 1. You are sorting the data on a user basis, and the user was logged into more than 1 tracked machine. If the user uses PC-A and PC-B ...
Chrome displayed a warning message when I am trying to run a report
With the CurrentWare Web Console feature you are able to run reports directly from your web browser. You may find that reports are not opening or giving you a blocked pop-up. This popup block icon will be visible in your Chrome address bar. This ...
My database is getting big. How do I reduce the file size?
⚠️IMPORTANT NOTE: Before you begin, back up your existing database file (CWNPSQL) through the Tools > Database Backup Scheduler > Run now. Delete Bandwidth data Bandwidth data takes up a majority of your database. Deleting Bandwidth data will save ...
My email report is not being sent?
If your email reports are not being sent to your email, review the CWSMail.log located on your CurrentWare Server to further troubleshoot this issue. C:\Program Files (x86)\CurrentWare\Logs\CWSEmail.log Common CWSEmail.logs Error Messages Error ...
I am not getting any Bandwidth activities in my reports
If you are not seeing any bandwidth data in your reports from BrowseReporter, here are some ways to troubleshoot the issue. Reinstall the Client Agent You may be experiencing issues with user permissions for the client agent on the computer. ...
I am not getting any URLs in my reports
If you are not seeing any URL data in your reports from BrowseReporter, here are some ways to troubleshoot the issue. Restart the Client Computer If you can’t find any URLs in your reports right after installing the client agent on the computer, a ...