My email report is not being sent?

My email report is not being sent?

If your email reports are not being sent to your email, review the CWSMail.log located on your CurrentWare Server to further troubleshoot this issue. 
 C:\Program Files (x86)\CurrentWare\Logs\CWSEmail.log

Common CWSEmail.logs Error Messages

Error Messages
Recommendations
ERR::Failed to save file: \Sites-Visited.pdf to location C:\Program Files (x86)\CurrentWare\cwServer\EmailReports

ERR::-2147024864: The process cannot access the file ‘C:\Program Files (x86)\CurrentWare\cwServer\EmailReports\Sites-Visited.pdf’ because it is being used by another process.
Make sure the user account has permission to this file location.

If the destination directory is a network drive, make sure it is available.

How to enable logging for Email Reports

The CWSEmail.log is enabled by default. If your CWSEmail.log does not exist, make sure email reports logging is enabled.

  1. Go to Email Report.
  2. Change a report to run in the next few minutes.
  3. Let the report run.
  4. Gather the CWSEmail.log file from C:\Program Files (x86)\CurrentWare\Logs and send it to us (support@currentware.com)

    • Related Articles

    • Set up Email reports

      Through the Email Reports feature, BrowseReporter reports can automatically be generated and emailed to the administrator periodically. This eliminates the manual process of creating reports. How to Create a Schedule for Email Reports NOTE: You must ...

    • Set up Weekly Performance Report

      Admins can receive weekly reports of employee performance directly sent to their email inbox. How to Create a Weekly Performance Report NOTE: You must have your email settings configured and a report profile created before creating an email report ...

    • How do I get Email Reports?

      Through the Email Reports feature, the AccessPatrol reports can automatically be generated and emailed to the administrator periodically. This eliminates having to rely on the manual process of creating reports. How to Create a Schedule for Email ...

    • Set up Email alerts

      Set up an email notification alert to be notified of when a user breaches any of the defined settings. This real-time alert warns of potential trouble as it is happening. A message is immediately triggered to administrators to help them respond ...

    • Release Notes - Old

      Return to the list of latest changes Version 5.0.7 June 1, 2016 Fixed a bug with BrowseReporter’s PCs/users selection Fixed a bug with Email Report’s corrupted profiles from previous version Enhanced Web Filtering for Download Filter for Windows 10 ...