Setting Up Offline Client Alerts

Setting Up Offline Client Alerts

The Offline Client Alert feature allows administrators to receive automated email notifications when a client remains disconnected from the server for a specified period. This ensures you stay informed about potential connectivity issues or hardware downtime without having to monitor the dashboard manually.

How to Access

To configure these alerts, navigate to: Settings > Emails > Email Notifications

Configuration Steps

  1. Enable Alert: Check the box labeled "Send an email when client is offline."

  2. Set Alert Threshold: In the Hours field, enter the amount of time a client must be offline before an alert is triggered.

    • Default is often set to 168 hours (7 days).

  3. Add Recipients: Under Recipient Emails, enter the email addresses that should receive the notification. Click the (+) icon to add multiple recipients.

  4. Custom Settings: Click (+) Custom Settings if you need to apply specific rules to different groups or individual clients (if applicable).


Important Notes

  • Proactive Monitoring: This configuration applies going forward.

  • Existing Offline Clients: For clients that were already disconnected before you enabled this setting, the countdown timer will start the moment the configuration is applied.

  • New Connections: You can also toggle the New PC Connection alert on the same page to be notified whenever a new device joins the server.