CurrentWare Support

What support is offered with my licenses?

Support When You Need It

At CurrentWare, we’re committed to providing timely and reliable support whenever you need assistance. Whether you prefer self-service resources or direct communication with our support team, we offer multiple support channels to meet your needs.

24/7 Help Center Access

You can access the CurrentWare Help Center anytime, day or night, to:

  • Browse troubleshooting guides and FAQs
  • Learn best practices and product features
  • Find step-by-step instructions for common tasks

Visit the Help Center:
CurrentWare Knowledge Base

Support Channels

Live Chat Support

  • Availability: Monday to Friday
  • Hours: 8:00 AM – 6:00 PM (ET)
  • Connect with a support specialist in real time for quick assistance

Email Support

  • Availability: Monday to Friday
  • Hours: 8:00 AM – 6:00 PM (ET)
  • Response Time: Less than 12 hours

Our team will respond to your inquiry as quickly as possible, typically within the same business day.

Scheduled Support Calls

For ongoing or complex issues, our team may schedule calls to:

  • Review open support cases
  • Walk through troubleshooting steps
  • Provide guided assistance

Additional Support Information

  • Support is provided during standard business hours, with after-hours inquiries addressed as soon as possible on the next business day
  • For urgent issues, we recommend using live chat during support hours for the fastest response

Need More Help?

If you can’t find what you’re looking for in the Help Center, feel free to reach out via chat or email. Our support team is here to help ensure your CurrentWare deployment runs smoothly.

Looking for enhanced support? The CurrentWare Pro plan includes priority support, geolocation features, single sign-on (SSO), and a dedicated Customer Success Manager to help you get the most out of your deployment.

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