Troubleshooting
How To Backup Your SQL Database For Support
Getting Your SQL Database Backup Sometimes the CurrentWare support team may request a copy of your database via a backup. This is usually rare and when handling your database the team follows a strict security protocol to ensure all data is secure. ...
BrowseReporter Browser Trackers
Under Tools > Troubleshooting, you can choose between two browser trackers to track your end user’s website activities. If your users complain about browser slowness, switch to the lightweight tracker for optimized performance. Standard Tracker: ...
Troubleshooting Tools for CurrentWare Clients
Client Restart Schedule Restart the CurrentWare Client periodically to prevent potential issues caused by app crashes or hangs. This feature is enabled by default. If your organization's end-user computers are set to shut down daily, you may disable ...
Client Upgrade Issues
Client Upgrade Status Report The Client Upgrade Status Report is a dashboard that shows administrators the current progress of CurrentWare client upgrades. It provides an overview of all the computers that have connected to this CurrentWare server, ...
How to find your CurrentWare Version
This article will help you quickly identify your Currentware version. You may need this information for the Support team. Otherwise, it can help you to verify if you are up-to-date. When providing the version to support for any reason, make sure to ...
Schedule CurrentWare Server Restart to Troubleshoot Issues
If you are having issues with CurrentWare, restarting the CurrentWare Server service will ensure stability in communication between the CurrentWare server and clients. We recommend also setting CurrentWare server restart schedule for every 12 hours. ...
Active Directory importing and syncing is not working
You can import your users and organizational units or sync them from your active directory to the CurrentWare console. For more information importing and syncing with Active Directory go to the following KB article. Can I import my users and ...
BrowseControl is not blocking Internet
If you are having issues with websites not being blocked accordingly by BrowseControl you can conduct the following troubleshooting steps below: Using Domain Name in the Blocked List URL Category Lookup Tool Change the Web Filtering Technology Using ...
Web Console Shows HTTP Error 500.31 – ANCM Failed to Find Native Dependencies in IIS
CurrentWare runs using Microsoft IIS(Internet Information Services) and this problem usually occurs when the PC or Server fails to properly install some of the IIS dependencies. To test if your Server is having this issue you can check through the ...
Web Console Shows HTTP Error 500.19 – Internal Server Error
CurrentWare runs using Microsoft IIS(Internet Information Services) and this problem usually occurs when WSUS/Exchange (or web page with similar behavior) is hosted on the IIS. DynamicCompressionModule and StaticCompressionModule are installed by ...
Troubleshooting Remote Client Install Failed Errors
Select the red “information” icon beside the status error or review the following table to help you troubleshoot your remote client install issue. The Log may give you an “Error” as to why it failed. Error Message: Unable to connect to the remote ...
SQL 2012 Troubleshooting steps
Windows Server 2012 R2 uses old and outdated technologies. Since the newer versions of SQL tend to install smoothly it is recommended to use a SQL 2016/17/19 instance. If you run into issues installing SQL when using SQL 2012 here are steps to ...
Remote CurrentWare Console is unable to connect to CurrentWare Server using SQL database
If you have setup a Remote CurrentWare Console to be able to access your CurrentWare server running off a SQL database and are having connection issues. This is usually caused by either Firewall blocking or SQL Server settings. Solutions Turn OFF ...
Troubleshooting SQL Server Connection Issues with CurrentWare Server
If the CurrentWare Server is unable to connect to the SQL server, you may need to configure the Windows Firewall and SQL Server Configuration Manager to allow SQL Server access. Add the sqlsvr.exe into Window’s Firewall Inbound Rule list Go to ...
Renamed The CurrentWare Server PC
If you renamed your CurrentWare server PC and find yourself having issues opening your web console, it’s likely due to the backend SQL connection properties. The easiest way to fix this issue is to do a quick uninstall and reinstall of the server ...
How to Resolve Licensing Issues
If you are having issues with licensing on CurrentWare, here are some common licensing difficulty issues and how to resolve them below. 1. Case Sensitivity V10.0.0 or newer: CurrentWare licenses are case sensitive. Copy the entire key structure with ...
Enable the Built-in Administrator in Windows
In most cases, the Windows built-in administrator account is disabled by default. To successfully install the CurrentWare Client remotely, the built-in administrator is required. On the client computer, right click on Computer (Windows 7) or This PC ...
Configure Firewall Rule for Remote Client Install
The client computer’s Windows Firewall may be blocking the setup file from being sent. Below are some recommendations for configuring the Firewall to permit the remote installation of the CurrentWare client. Option #1: Turn OFF Windows Firewall ...
Run Netsh Winsock Reset to troubleshoot network issues
Is BrowseControl causing the following issues on your client computers? BrowseControl not blocking any websites BrowseControl is preventing any websites from loading Are you client computers running Windows 7? Resetting the network layers to fix the ...
Use cwBlockedURL.log to identify blocked websites
Is your allowed website not being allowed or is not displaying properly? Are you trying to identify what website BrowseControl is blocking? BrowseControl has a built-in option to help you find out what websites BrowseControl is blocking. This option ...
Upgrading the CurrentWare database using CWSM.exe
The command line database upgrade will convert any older CurrentWare database (CWNPFB) to the CurrentWare version that is installed on your computer. For example, if you have CurrentWare v5.5.3 installed on your computer, you can take any older ...
Standalone setup
Yes! You can install CurrentWare on a single standalone computer by installing all the components on the single computer – the CurrentWare Server, Console, the Solutions and the CurrentWare Client. This is great for PCs in a business environment that ...
Website Restrictions on Google Chrome due to QUIC
Google Chrome uses a special protocol to load webpages, especially Google websites. In theory, Google Chrome does this to improve website loading time. It alternates traffic between TCP and UDP ports. It is a technique specific to Chrome and not any ...
Web Console Shows HTTP Error 503 – Service Unavailable
CurrentWare runs using Microsoft IIS(Internet Information Services) and this problem usually occurs when Exchange (or web page with similar behavior) is hosted on the IIS. Verifying & Solution To verify that this issue is occuring: Open both the ...
How can I see the last time a PC Connected?
In version 8.0.1, we’ve added a new feature that allows you to quickly see when a user was last connected. This is a valuable tool for monitoring user/PC activity. With the last connected status feature, you can easily identify who may be offline or ...
ERR_CONNECTION_RESET error while accessing the Web Console
Starting from version 8.0.1, the Web Console ensures secured access by using the HTTPS protocol. If you encounter an error message while attempting to access the web console, stating “This site can’t be reached. The connection was reset,” accompanied ...
Reporting Web Console errors with the inspect elements details
Sometimes during your install, upgrade or configuration of the CurrentWare Web Console there can be obvious issues that are not visible at first glance. You can help us diagnose the issue(s) by using your browsers inspect tool by following these ...
Enable the HTTPS Certificate in Firefox
Firefox has some default restrictions that are different from Edge, Chrome, and other browsers. This causes issues when pages try to load a locally hosted HTTPS certificate. Please follow these steps to resolve Step 1: Enabled Security Enterprise ...
Web Console Login Issues
When the CurrentWare Web Console is not configured properly, you will encounter the error message "Error connecting to the server." 1. Clear your Browser Cache Why does my Web Console login screen open on one web browser but won’t open on a different ...
I can’t log into Web Console & I’m using Windows Authentication for SQL connection
When you’re having issue logging into your web console and you are using Windows Authentication for SQL connection, chances are an incorrect user and password is configured on your IIS settings. Go to start menu, type in IIS and open your IIS ...
Troubleshooting Logs
Starting from version 8.0, the web console now has a Troubleshooting section that provides access to logs for troubleshooting purposes. Administrators no longer have to reach out to Currentware Support for the first level of troubleshooting as they ...
SQL Server Database and Password FAQS
This page has some of the most frequently asked questions with how your SQL server interacts with CurrentWare. What is the default SA password for the CurrentWare SQL database? The CurrentWare installer is prepackaged with SQL Express. If you don’t ...
Why am I not able to open a CurrentWare Solution from my Console?
The CurrentWare solutions will appear to be greyed out on the CurrentWare Console if they are not installed. If you try to click the greyed out solution It will provide you with a warning that the solution is currently not installed. To get the ...
Troubleshoot Web Console Issues
If you are having issues with your Web Console, this page will give you a rundown of the various troubleshooting steps that can help solve your individual issue. Sections Login Issues Unable to create/delete/rename or change from PC to User mode I ...
Client Connection Issues – My computer is not showing up on CurrentWare
You are encountering a client connection issue when your computers are not showing up as “connected” on the CurrentWare Console. There are a few possible causes that will prevent your CurrentWare client from connecting to the CurrentWare Console. ...