Web Console Shows HTTP Error 500.31 – ANCM Failed to Find Native Dependencies in IIS

Web Console Shows HTTP Error 500.31 – ANCM Failed to Find Native Dependencies in IIS

CurrentWare runs using Microsoft IIS(Internet Information Services) and this problem usually occurs when the PC or Server fails to properly install some of the IIS dependencies.

To test if your Server is having this issue you can check through the browser on your local machine or network where the CurrentWare Server is installed.

Solution

  1. Open up your browser on the CurrentWare server and check the url localhost:8997.
    If you are having this issue, the localhost:8997 page will give you the error code HTTP Error 500.31 – ANCM Failed to Find Native Dependencies in IIS.

    This is related to Microsoft .Net dependencies either missing or upgraded.

  1. Run the Installer to install the .NET dependencies.
    • If your console is older than 8.0.1 – Run the Installer to install the .NET dependencies.
    • NOTE: Here are the 3 dependencies’ that the Web Console installs. If your versions differ from the below, you may need to uninstall these from add/remove programs to push the installer fix through.

  2. Open your command line as an Administrator and type in IISRESET to restart your IIS instance or restart it through the IIS Management tool. NOTE: The link will redirect you to a “WikiHow.com” link and CurrentWare is not responsible for 3rd party content.
  3. You should now be able to open the Web Console and log in.

    • Related Articles

    • Web Console Shows HTTP Error 500.19 – Internal Server Error

      CurrentWare runs using Microsoft IIS(Internet Information Services) and this problem usually occurs when WSUS/Exchange (or web page with similar behavior) is hosted on the IIS. DynamicCompressionModule and StaticCompressionModule are installed by ...

    • Web Console Shows HTTP Error 503 – Service Unavailable

      CurrentWare runs using Microsoft IIS(Internet Information Services) and this problem usually occurs when Exchange (or web page with similar behavior) is hosted on the IIS. Verifying & Solution To verify that this issue is occuring: Open both the ...

    • Troubleshoot Web Console Issues

      If you are having issues with your Web Console, this page will give you a rundown of the various troubleshooting steps that can help solve your individual issue. Sections Login Issues Unable to create/delete/rename or change from PC to User mode I ...

    • Web Console Login Issues

      When the CurrentWare Web Console is not configured properly, you will encounter the error message "Error connecting to the server." 1. Clear your Browser Cache Why does my Web Console login screen open on one web browser but won’t open on a different ...

    • Securing Web Console with a HTTPS Certificate

      Binding a HTTPS certificate to your CurrentWare Server will allow your administrators to securely access the CurrentWare Web Console using HTTPS protocol. For your convenience, the installer comes pre-shipped with a CurrentWare SSL certificate called ...