• Each time you have to access your CurrentWare Console, you need your mobile phone.
• Login with your password and randomized authentication code every time you sign in.
• Receive your 2FA code via text(SMS) or authentication app (Google Auth, Authy, etc)

How to enable two-factor authentication?

1. Log into the CurrentWare Web Console
2. Go to Settings > Operator > 2FA
3. Check the checkbox “Enable 2 Factor Authentication”
4. Select the Enforcement 
   1. Enforcement ON: all users are required to set up 2FA before they log in
   2. Enforcement OFF: 2FA is optional. Allow users to turn on/off 2FA for their account
5. After two-factor authentication is enabled, the next time your operators log into the web console, they will be prompted to choose a two-factor authentication method (app or SMS). 

Notes

• Two-factor authentication is only available for customers on a CurrentWare subscription. If you’re a CurrentWare customer, contact the sales team to activate two-factor authentication on your web console. 

Setting up two-factor authentication with Google Authenticator App

1. Enable two-factor authentication under Settings
2. Log into the CurrentWare Web Console with your operator credentials
3. After you successfully sign in with your credentials, you will be prompted to set up your two-factor authentication.
   
   Note: Google authenticator must be installed before you can continue.
   
4. Select Authenticator App
   

5. Scan the QR code presented with your Google authenticator app. A 6 digit number will appear in the authenticator app. Enter it in the field provided and click Submit

6. Your Google authenticator app is now associated with your operator account.

Setting up two-factor authentication with SMS

1. Enable two-factor authentication under Settings
2. Log into the CurrentWare Web Console with your operator credentials
3. After you successfully sign in with your credentials, you will be prompted to set up your two-factor authentication.
4. Select SMS
   

5. Enter your phone number in the field provided and click Send verification code. Check your phone for an SMS containing the verification code. Type the 6-digit code 
6. In the input boxes and click Submit

7. Your phone number is now associated with your operator account. 

Switching two-factor authentication method

1. Log into the CurrentWare Web console.
2. Go to Settings > Security.
3. Click on Two-factor authentication
4. For the authentication mode you want to switch to, click on the button Use this mode. 
5. Enter your operator password
6. Switching to authenticator app mode: Scan the QR code presented with your Google authenticator app. A 6 digit number will appear in the authenticator app. Enter it in the field provided and click Submit
7. Switching to SMS: Enter your phone number in the field provided and click Send verification code. Check your phone for an SMS containing the verification code. Type the 6-digit code and click Submit. 
8. You will be forced to sign out.
9. Sign in again with your operator account, password and your new two-factor authentication code. 

Resetting your own two-factor authentication

Authenticator App

1. Log into the CurrentWare Web console.
2. Go to Settings > Security.
3. Click on Two-factor authentication
4. Click on Change Phone
5. Enter your operator password
6. Scan the QR code presented with your Google authenticator app. A 6 digit number will appear in the authenticator app. Enter it in the field provided and click Submit

7. You will be forced to sign out.
8. Sign in again with your operator account, password and your new authenticator app code.

SMS

1. Log into the CurrentWare Web console.
2. Go to Settings > Security.
3. Click on Two-factor authentication
4. Click on Change Number
5. Enter your operator password
6. Enter your phone number in the field provided and click Send verification code. Check your phone for an SMS containing the verification code. Type the 6-digit code and click Submit. 
7. You will be forced to sign out.
8. Sign in again with your operator account, password and your new authenticator app code.

Resetting another user’s two-factor authentication

1. Log into the CurrentWare Web console
2. Go to Settings > Operators.
3. Select the Operator account you want to reset.
4. Click on the Edit Operator button.
5. Click on the Reset 2FA in the next login check.
6. Click Update.
7. When your user signs in next time with their credential, it will ask them to set up their two-factor authentication.