Moving to the cloud removes the need for physical infrastructure and gives you greater flexibility and scalability, along with regular updates and faster access to new features. Our roadmap prioritizes AI-powered insights and marketplace integrations to deliver a smarter, more personalized experience.
No. CurrentWare will continue to offer both a cloud and an on-premises solution. The cloud solution will include some additional features not available on-premises and removes much of the IT deployment overhead of an on-premises install. Feature parity between cloud and on-premises is targeted forQ3 2026, but on-premises will remain available for customers who prefer it.
We're moving to a more agile release approach and are targeting a monthly release cadence for new cloud features and updates.
CurrentWare Cloud is hosted on AWS infrastructure in North America (US East - Ohio region). We follow industry-leading compliance and security frameworks - including SOC 2, HIPAA, and GDPR - to protect all hosted information.
Our platform is designed with a security-first approach aligned with these major global frameworks. We maintain strict multi-tenant data isolation, granular identity management, and continuous encryption of data at rest and in transit, backed by real-time monitoring and automated backups.
Data at rest is encrypted using AWS Key Management Service (KMS). Data in transit is secured with TLS certificates. Authentication uses RSA key-based tokens, and multi-factor authentication (MFA) is supported for user access.
Users access the platform through the cloud console. Administrators assign access based on permissions, and a one-time password (OTP) process is available, with the option to enable two-factor authentication (2FA) or SSO for added security.
No. While CurrentWare manages the infrastructure, you retain full control over your data, access rights, and configuration settings.
Yes, this is available as an option. Our standard shared cloud environment already provides strict data segregation between customers and meets compliance requirements, so a dedicated server is optional and comes at a higher cost.
Access to your data is strictly controlled and limited, generally only occurring with your consent (for example, during a support screen-share session). Your data is used solely to provide and improve our services. You have the right to access, correct, or request deletion of your data, and we comply with GDPR, CCPA, and other applicable privacy regulations.
We maintain a disaster recovery model combining automated backups with real-time replication to a secondary region, allowing rapid recovery in the event of a regional service disruption.
By default, data is retained for 6 months, after which it's automatically deleted from the platform. Extended retention (12 months or a custom duration) is available on request.
Yes, this is available upon request at additional cost.
Your data is retained for up to 6 months after termination. During this period, you can request a full data export or permanent deletion by contacting our support team. Permanent deletion requests are completed within 30 days, except for information we're required to retain for legal, security, or billing purposes.
Yes. Your existing on-premises solution remains unchanged, and you can operate both on-premises and cloud in a hybrid model while you transition at your own pace.
Yes, on-premises remains a supported option. Keep in mind that new features and updates will roll out to the cloud faster, and on-premises deployments will continue to require local IT infrastructure such as SQL Server.
Cloud features are rolling out in phases, with more of our full product suite becoming available over time. If a specific module or feature is critical to your decision, contact your account manager to confirm current cloud availability.
Your existing on-premises data continues to be hosted on your current infrastructure.
There's a short switchover period as your clients redirect from your existing infrastructure to the cloud. Historical data won't be visible in the cloud unless you wanted to migrate it over at an additional add-on cost.
Full POC and migration typically takes about 2-4 weeks, and user accounts, policies, and settings can usually be configured within 1-2 weeks to minimize disruption. Our migration team supports you throughout the process.
Yes, a hybrid setup can be maintained so you can access historical data on-premises while running new operations in the cloud.
Our support team provides live assistance from 8:00 AM to 6:00 PM EST, Monday-Friday, with a tiered escalation structure across phone, chat, and email (availability depends on your plan). Response time targets are under 4 hours for Enterprise and Pro plans, and under 12 hours for other tiers, within business hours.
Reach out to our support team and we'll guide you and your team step-by-step through the setup process.
Yes - we're happy to schedule a personalized demo and training session for your team.
CurrentWare Cloud is priced per module, per license, with a bundled suite option available. Pricing can vary based on plan tier and contract length. Contact your Customer Success Manager or our sales team for current rates and multi-year discount options.
No additional fees apply for standard usage. Extending data retention beyond 6 months may incur additional costs depending on your needs.
Cloud deployment reduces upfront hardware and maintenance costs and scales flexibly with usage - long-term operational costs are typically lower than maintaining on-premises infrastructure.