How do I temporarily allow device access?

How do I temporarily allow device access?

With AccessPatrol, you can temporarily grant users access to their devices by providing a unique access code. Users can input this code from their control panel to unlock full access.

There are two methods to generate access codes.

  1. First, you can enable an option for your end-users to request the access code directly from their computer. AccessPatrol simplifies the access code request process, enabling you to approve or deny your end-users’ requests with just a few clicks.
  2. Secondly, you can keep the request option hidden and generate the code manually from the web console upon request.

Method 1: Allow users to request temporary access

You’ll find this option under Settings > AccessPatrol > Options > Temporary Access. Enable it and enter your email address. When an end-user requests an access code, you will receive a notification email. 

After this option is enabled, your users will see a CurrentWare icon in their system tray (bottom right-hand corner) with the option “Request Access Code” to begin their request process. 

In the “Request Access Code” window, users must enter the following to proceed with the request.

  • Email address: This is to let the admin know who is requesting access and also where the access code and instructions will be sent to
  • Reason: This message will be displayed to the admin on the web console explaining why this user wants full access and will be logged for audit purposes.
  • Expiry date: This will be the date when the access code expires. Users can only request access codes 30 days in advance.
  • Duration: This is how long the users will be given full access after entering the code.

Upon a successful request, an email will be sent to the administrator with instructions for approving or denying the request.

Approving and Denying Access Code Requests

From the AccessPatrol menu, go to Access Requests to find a list of pending requests waiting for your approval. 

When you click the “Respond” button, a window will appear for you to review the request details before making your decision:

When you deny or approve requests, an email will be sent to the requesting end user.

  • If the request is approved, the email will provide detailed instructions on using their access codes to temporarily allow full access to their computers – by entering the access code in the control panel option called “Grant Access to Endpoint Devices”
  • If the request is denied, the email will explain the reason for denial based on your comment.

Method 2: Using the Access Code Generator

Generate an access code from the web console to allow your end-users temporarily access to their endpoint devices. The access code is unique to each computer that you generate for. Each access code can only be used once and has an expiry date.

  1. Click the AccessPatrol tab on the left-hand side of the console.
  2. Find the PC that your would like to temporarily allow access from your groups view.
  3. Select Generate Access Code from the Menu bar.

Access Code expires on: the code will expire on the expiry date and will no longer be valid. You can only generate an access code 30 days in advance.
Access Duration: this is how long the end user will gain full access.
Access Code: enter the access code on the end user’s computer.

Using the access code to gain temporary device access

On the client computer, browse to Control Panel > All Control Panel Items > Grant Access to Endpoint Devices:

temporary device access
The end-user will access the access code window from their Control Panel. The temporary access code can be used with or without internet access once it’s provided to the end user.

The end-user will enter the access code in this window to unlock access to their endpoint devices

Once access is granted on the end user’s computer, their AccessPatrol status will change on the CurrentWare Console.

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