I am not getting any URLs in my reports

I am not getting any URLs in my reports

If you are not seeing any URL data in your reports from BrowseReporter, here are some ways to troubleshoot the issue.

Restart the Client Computer

If you can’t find any URLs in your reports right after installing the client agent on the computer, a reboot might be required.

Antivirus Exclusion Lists

Update your antivirus exclusion list to allow BrowseReporter to track and upload URL data to the CurrentWare Server.

Please add the following to the exclusion list:

Currentware Client:
C:\Windows\SysWOW64\wcsystck\

Currentware Server:
C:\Program Files (x86)\CurrentWare\cwServer\cwServer.exe
C:\Program Files (x86)\CurrentWare\cwServer\CWSM.exe
C:\Program Files (x86)\CurrentWare\cwConsole\cwConsole.exe
C:\Program Files (x86)\CurrentWare\cwClient\cwClientSetup.exe

Firewall Ports to Allow on Server: 
8988-8999, 443, 1433, 1434  (TCP/UDP)

Firewall Ports to Allow on Client: 
8989, 8992, 8995, 8996, 8999, 443 (TCP/UDP)

Detailed:
8988 TCP/UDP – Live Capture Port
8989 TCP/UDP – Client Connection Port
8990 TCP/UDP – Console Connection Port
8991 TCP/UDP – Client Connection Port
8992 TCP/UDP – Client Data Upload
8993 TCP/UDP – Screen Capture
8994 TCP/UDP – HTTPS Filtering
8995 TCP/UDP – URL Retrieval Socket
8996 TCP/UDP – Webservice Port
8997 TCP/UDP – Rest API
8998 TCP/UDP – Webconsole
8999 TCP/UDP – URL Retrieval Socket Failover
3050 TCP/UDP – Firebird Database (Only v6.0.0 or older)
443 TCP/UDP – For Port Forward setup only

Upgrade Windows 7 to SP1

If your Windows 7 computers do not have the SP1 upgrade, BrowseReporter URL tracking will not be compatible with the client computer. Please upgrade the OS to SP1.

Review Log Files

Check cwClient.log from the affected client computer without URL data and see if there is an upload error. The log file can be found in the following folder path

C:\Windows\SysWOW64\wcsystck\logs\cwClient.log

If you cannot find an upload error please email the following files to our support team at support@currentware.com

C:\Windows\SysWOW64\wcsystck\logs\cwClient.log  
C:\Windows\SysWOW64\wcsystck\wcrb.cwk 

Contact Support

If you are still experiencing issues with missing URL data in your reports, please contact our support team at support@currentware.com or call 1-888-912-9619 x 2


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