Client Upgrade Issues

Client Upgrade Issues

Client Upgrade Status Report

The Client Upgrade Status Report is a dashboard that shows administrators the current progress of CurrentWare client upgrades.  It provides an overview of all the computers that have connected to this CurrentWare server, and the client versions installed on those computers.


This dashboard can help with the client upgrade process to ensure that the computers you manage are providing the full data tracking and blocking functionality.


How do I use it?

This is accessed from Tools > Logs > CLIENT UPGRADE STATUS

The three cards show at a glance the number and proportion of computers that are running the current version of the client, are in progress, or have not started the upgrade process.


A Detailed List shows all the computers in a table, allowing you to search and filter by computer names, computer groups, 

Why are there computers in the “Not started” section?

These are computers that have not connected to your CurrentWare server.  Once the client has connected successfully, and has been notified of the required upgrade, then it will begin the upgrade process and will show as “In Progress”.

What does the Redirect button do?

If a client experiences some connection issues when attempting the upgrade, after some unsuccessful retries it may stop trying to retrieve/send data to the CurrentWare server.  The Redirect button attempts to contact the client and request it to reconnect to the CurrentWare server again in order to continue trying the upgrade process.

I don’t see all the computers I’m expecting

If some of the computers are unlicensed, then you may show these by clicking on the “Show unlicensed computers” button near the top right of the dashboard.


    • Related Articles

    • Client Connection Issues – My computer is not showing up on CurrentWare

      You are encountering a client connection issue when your computers are not showing up as “connected” on the CurrentWare Console. There are a few possible causes that will prevent your CurrentWare client from connecting to the CurrentWare Console. ...

    • How to Resolve Licensing Issues

      If you are having issues with licensing on CurrentWare, here are some common licensing difficulty issues and how to resolve them below. 1. Case Sensitivity V10.0.0 or newer: CurrentWare licenses are case sensitive. Copy the entire key structure with ...

    • Schedule CurrentWare Server Restart to Troubleshoot Issues

      If you are having issues with CurrentWare, restarting the CurrentWare Server service will ensure stability in communication between the CurrentWare server and clients. We recommend also setting CurrentWare server restart schedule for every 12 hours. ...

    • Troubleshooting SQL Server Connection Issues with CurrentWare Server

      If the CurrentWare Server is unable to connect to the SQL server, you may need to configure the Windows Firewall and SQL Server Configuration Manager to allow SQL Server access. Add the sqlsvr.exe into Window’s Firewall Inbound Rule list Go to ...

    • I am not getting any URLs in my reports

      If you are not seeing any URL data in your reports from BrowseReporter, here are some ways to troubleshoot the issue. Restart the Client Computer If you can’t find any URLs in your reports right after installing the client agent on the computer, a ...