Adding CurrentWare to your BitDefenders Exclusion Lists

Adding CurrentWare to your BitDefenders Exclusion Lists

Bitdefender Antivirus can sometimes interrupt with the functionalities of CurrentWare due to where the local files are hidden on the client PCs.

RECOMMENDED: Temporarily Disable Bitdefender Prior to Upgrades

If you have any of the Bitdefender security suite installed on your client computers, we would highly recommend adding the following CurrentWare files to your Bitdefender exclusion list as well as temporaily disabling Bitdefender prior to any console or client installs or updates.


How to access the exceptions list in Bitdefender

Bitdefender has two different ways of managing exceptions; by file and by folder. This can cause some confusion when trying to exclude the CurrentWare paths that need to be allowed.

Bitdefender also has three main security features it uses to secure PCs: Antivirus, Online Threat Protection and Advanced Threat Defense. The main feature you want to make sure that these exclusions go through is the Antivirus and Advanced Threat Defense feature.

Files to Exclude for the CurrentWare Clients Before the Install/Updates

INSTALLER FILES
FILE - cwClientSetup.exe
FOLDER - C:\Program Files (x86)\CurrentWare
FOLDER - C:\AppData\Roaming\CurrentWare\
FOLDER - C:\Windows\System32\WinDivert64.sys
FOLDER - C:\Windows\System32\wcsystck\WinDivert64.sys

CLIENT INSTALLATION DIRECTORY
FOLDER - C:\Windows\SysWOW64\wcsystck\
*for 32-bit OS, the directory is C:\Windows\System32\wcsystck\



Files to Exclude for the CurrentWare Server

FILE - C:\Program Files (x86)\CurrentWare\cwServer\cwServer.exe
FILE - C:\Program Files (x86)\CurrentWare\cwServer\CWSM.exe
FILE - C:\Program Files (x86)\CurrentWare\cwConsole\cwConsole.exe
FILE - C:\Program Files (x86)\CurrentWare\cwClient\cwClientSetup.exe
*for 32-bit OS, the directory is C:\Program Files\CurrentWare\


Ports to exclude on your 3rd party firewall

Firewall Ports to Allow: 8988-8999, 443, 1433, 1434  (TCP/UDP)

Detailed:
8988 TCP/UDP – BrowseReporter Live Capture 
8989 TCP/UDP – Client Connection Port
8990 TCP/UDP – Console Connection Port
8991 TCP/UDP – Client Connection Port
8992 TCP/UDP – Client Data Upload
8993 TCP/UDP – Screen Capture
8994 TCP/UDP – HTTPS Filtering
8995 TCP/UDP – URL Retrieval Socket
8996 TCP/UDP – Webservice Port
8997 TCP/UDP – Rest API
8998 TCP/UDP – Webconsole
8999 TCP/UDP – URL Retrieval Socket Failover
3050 TCP/UDP – Firebird Database (Only v6.0.0 or older)
1433 TCP/UDP – For SQL Database only
1434 TCP/UDP – For SQL Database only
443  TCP/UDP – For Port Forward setup only

If you have further issues with your CurrentWare Solutions, contact our technical support team.


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