Adding CurrentWare to your Antivirus’ Exclusion Lists

Adding CurrentWare to your Antivirus’ Exclusion Lists

Third-party Antivirus and firewall programs can sometimes interfere with the functionality of CurrentWare.

If you have any 3rd party antivirus or firewall installed on your client computers, we recommend adding the following CurrentWare files to your antivirus exclusion list (also known as the exceptions list or allowed list on some antivirus programs).


Before Installing

Add the following to your exclusions

cwClientSetup.exe
C:\Program Files (x86)\CurrentWare
C:\AppData\Roaming\CurrentWare\ -This folder may be hidden by default
C:\Windows\System32\WinDivert64.sys

Files to Exclude for the CurrentWare Clients

Exclude all the files from these folders

C:\Windows\SysWOW64\wcsystck\
C:\Windows\Temp\cwClientSetup.exe
C:\Program Files (x86)\CurrentWare\cwClient\cwClientSetup.exe

*for 32-bit OS, the directory is C:\Windows\System32\wcsystck\


Files to Exclude for the CurrentWare Server

C:\Program Files (x86)\CurrentWare\cwServer\cwServer.exe
C:\Program Files (x86)\CurrentWare\cwServer\CWSM.exe
C:\Program Files (x86)\CurrentWare\cwConsole\cwConsole.exe
C:\Program Files (x86)\CurrentWare\cwClient\cwClientSetup.exe

*for 32-bit OS, the directory is C:\Program Files\CurrentWare\


Ports to exclude on your 3rd party firewall

Based on your solution(s) installed you may have different port requirements. 

Ports and ProtocolWhat the ports handle
8989-8992, 8995-8999 TCP/UDPClient+Console connection and data upload ports
8988 TCP/UDPLive Capture feature – OPTIONAL – For BrowseReporter live capture feature
8993 TCP/UDPScreenshots Upload – OPTIONAL – For BrowseReporter screen capture



How to Add Exclusions to Your Antivirus

Here is a list of common antivirus programs and instructions on how to configure their exclusion lists.

VendorInstructions
Avast Antivirushttps://support.avast.com/en-us/article/Antivirus-scan-exclusions
ESET Antivirushttps://support.eset.com/en/kb2769-exclude-files-or-folders-from-scanning-in-eset-windows-home-products
BitDefenderhttps://www.bitdefender.com/consumer/support/answer/13427/
Sophos Antivirushttps://community.sophos.com/kb/en-us/26095
Norton Securityhttps://support.norton.com/sp/en/ca/home/current/solutions/v3672136
McAfee Antivirushttps://kc.mcafee.com/corporate/index?page=content&id=KB50998
Emsisoft Antivirushttps://help.emsisoft.com/en/1815/how-do-i-exclude-a-program-from-an-emsisoft-product/
Kasperskyhttps://support.kaspersky.com/13971#block1
Webroot SecureAnywherehttps://help.veriato.com/products/veriato-recon-360/win/en/antivirus/Webroot.htm#MiniTOCBookMark2
Cylance Antivirushttps://home-support.cylance.com/hc/en-us/articles/360004856873-How-to-Safelist-a-File
AVG Antivirushttps://support.avg.com/SupportArticleView?l=en&urlname=AVG-Antivirus-scan-exclusions
Trend MicroTrend Micro Support
Vipre Businesshttps://support.threattracksecurity.com/support/solutions/articles/1000071057-how-to-add-exceptions-in-vipre-business
Malware Byteshttps://support.malwarebytes.com/hc/en-us/articles/360038479234-Add-to-the-Allow-List-in-Malwarebytes-for-Windows-v4
Broadcom Symantec Endpoint Protectionhttps://techdocs.broadcom.com/us/en/symantec-security-software/endpoint-security-and-management/endpoint-protection/


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